The role:
Reporting to the Business Operations Manager, as part of the business operations team, this role is varied with a focus on ticket management, procurement, billing, process improvements and office administration.
General Summary:
Business Operations
• Assist with purchasing for both external and internal requirements.
• Assist with billing as required.
• Assist with contract creation and ongoing management.
• Liaise with vendors to negotiate the best pricing to increase the profitability of deals.
• Prompt management of department tickets, such as pricing requests and queries.
• Liaise with the finance department as necessary, i.e. queries and invoice approvals.
• Work with the team to improve process efficiencies.
• Ad hoc facilities management.
Resource Scheduling
• Manage and assign all consultancy post-sale tickets to the published SLA.
• Manage and regularly update the consultants’ calendars.
• Maintain clear and efficient communication with clients.
• Work with the Professional Services Director and Business Operations Manager to capture a monthly consultancy billing forecast and provide regular updates.
• Report at the end of the month on performance against the detailed forecast.
Technical skills
• Good knowledge of Microsoft Office suite
Person specification
• A strong desire and focus on continued improvements and personal development
• A desire to be part of an overall team and achieve team goals
• To continually strive to improve overall firm effectiveness
• Proven ability to work under pressure and with other people
• Work with a sense of urgency
• Attention to detail
• A clear and friendly telephone manner
• Ability to multi-task and structure a varied workload
• Must be able to demonstrate a ‘customer first’ approach
• Strong communicator
This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties that may not be listed in this job description as directed by your line manager and that will be deemed reasonable within the scope of the role.
Salary/benefits
• Annual salary depending upon experience.
• Contributory pension scheme (after 3 months of service and successful completion of probationary period)
• Twenty-five days of annual leave