Want to know what it’s like to work with one of the UK’s leading managed service providers? If you’re looking for IT support in Kent, London, or Essex, and are thinking of working with us, use this page to learn more about us and our:

Meanwhile, you can find out more about our range of award-winning IT solutions on our services page.

We’re one of the UK’s leading managed service providers

We’re proud to be one of the UK’s most experienced managed service providers, ranking 1st in the UK & EMEA by MSP 501 in 2023 — and 23rd globally.

But what sets us apart from the rest? First and foremost, our drive to meet and exceed our clients’ needs and expectations. We believe in feeling what our customer feels. So, we make it our aim to work collaboratively with the client, offering a service tailored to their business needs and systems.

But it’s more than that. Our team of IT support experts has been delivering excellence to businesses for over 20 years now. We invest heavily in our close-knit team to ensure that we have the skills, resources, and expertise to deliver the highest level of IT support across every technical solution within our portfolio. 

When you put all of the above together, it is easy to see how we’ve achieved such high retention rates and won significant new business from client recommendations.

Our vision 

As IT support specialists, our vision is naturally to provide the best quality IT services to businesses across London and Kent, irrespective of size or sector. However, over the years, we’ve expanded on this vision.

We strive to become the technology partner of choice for all of the clients we work with — no matter how briefly. How? By solving any and all business challenges with innovative thinking. We build our relationships through honesty, integrity, understanding, and absolute technical leadership. 

We hope that when working with us, you can see this vision shining through in all that we do.

Our values

Our business has not only grown but thrived despite today’s ever-evolving and challenging demands when it comes to cyber security and IT support services. We do this by maintaining and upholding our solid set of values.

As a leading managed service provider, it is essential that we equip ourselves with a sturdy list of values to ensure our service remains consistently excellent. Our values can be broken down into two subsections:

For clients 

We aim to build trust, provide the highest quality of service to our clients, and enhance the reputation of ITRM.

For employees

We strive to create a lively, warm, and welcoming workplace for our employees. This involves encouraging a stimulating environment where individuals and teams are inspired to develop their skills and strengthen their knowledge. 

As a result, our team feels recognised, rewarded, and performs to their maximum potential. 

We care about our people, and in March 2021, we obtained a Silver Standard Accreditation from Investors in People (IIP). We are committed to maintaining this standard and continually improving upon this as we embark on our journey to achieve IIP’s Platinum standard. 

Our mission

You don’t just become one of the UK’s top managed service providers overnight. Achieving business excellence involves a rigorous process of goal setting. Our most important goal is our mission to be recognised as one of London and Kent’s top ten Complete Managed Service Providers (CMSP) in IT Solutions and Telecoms.

Work with a top managed service provider today 

So, after putting together a first-class team of experts, a range of accolades, and a dedication to excellence in service, would you like to work with ITRM?

Now you know what to expect from us, browse through our impressive range of IT support and industry-specific services to see how we can best help your business.

Get in touch with us today for high-quality IT support services you can rely on.

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