IT Systems Support
Whether you opt for a partial or fully outsourced support solution, ITRM will provide a highly responsive service that is consistently delivered to exacting standards. Adopting industry leading technologies and ITIL best practice, we take the time to fully document your environment and deploy comprehensive monitoring tools to provide proactive management of your infrastructure.
There are literally hundreds of companies in the market place offering IT support services, so what makes us different?
UK Wide Coverage
Our services are conducted nationwide and we have clients in all corners of the country.
We have adopted the ITIL best practice framework within our organisation which provides a systematic and professional approach to the management of IT service provision.
We support a wide variety technical solutions and platforms, encompassing all aspects of IT infrastructure from single server environments to complex multi-site International networks.
No Call Queuing
This level of service sets us apart from the majority of our competitors. We have invested heavily in our technical resources to ensure that our customers receive the best possible levels of service. When you call our Service Desk, you will get through to someone technical every time.
No long periods of waiting in a queue listening to tedious on hold music; no receptionists confusing your messages; just direct assistance as and when you need it.
Our comprehensive monitoring tools alert our support teams to any potential problems, allowing us to act quickly and proactively, giving us the ability to resolve many problems before they impact your environment.
Our unique “Preventative Maintenance” service offering keeps your systems secure, up to date and performing to optimum levels, preventing problems from arising in the first place.
We regularly analyse and report on the performance of your systems and support services. We will take the time to sit down with you to discuss areas of concern and overall improvement to help build a clear and concise roadmap for your ongoing IT requirements.
Secure Remote Access
ITRM utilise industry leading Secure Remote Access Technologies to provide rapid response to any problems logged with our award winning Service Desk. We take your security very seriously, and this technology helps to protect your environment whilst allowing us to resolve your day to day problems quickly and effectively.