FAQs

What things don’t you cover?

It is unusual for us not to be able to provide support or consultancy on any form of technology, and we will always do our very best to accommodate all of your requirements, even some of the more exotic solutions. If you have any special requirements, just ask us and we’ll give you an honest response.

This is not to say that we are a "jack of all trades, master of none"; in the technology areas that we support, we employ absolute experts.

I don’t want any unexpected costs. How can you guarantee this?

Our “Complete IT” solution would almost certainly be the best option for your business in this instance. If you are looking for a longer term fixed cost roadmap for your IT systems and spend, this service will take all the management overhead away from you, making it our responsibility to ensure that your technology and support services are able to meet your business objectives over a set period of time (usually 3 years).

Please contact our sales team for further details on this fully comprehensive service option.

Can you support my personal home computer and applications?

Our services are focused purely on existing business related systems and activity only. We do however provide support to home users in relation to existing corporate support contracts.

Can I spread the cost of the support agreement?

Yes you can. ITRM offer a variety of options for spreading costs to suit your needs. Please speak to our sales team for further information.

Can I log support tickets out of hours?

If you opt for an out of hours service with ITRM then we can accommodate your support requirements beyond standard office hours. Out of hours services come at a premium cost, however there are various option you can choose from to help keep costs down in this instance.

Can you work with my other suppliers?

Depending on the level of service you opt for with us, we will happily assist you in managing those relationships effectively for your business.